Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked 
questions about our company, products /services, policies, and more.

General Questions

Our Policies

Terms Of Service

Privacy Policy

Reach Us

General Questions

When will I receive my order?
  • Once your order is placed, you will receive a confirmation email that will include your order details and the selected shipping method. Please allow 3-5 business days transit time to receive your order once it has shipped. This time frame differs place to place accordingly
My order is delayed, why haven't I received my order yet?
  • There might delay in your order due to courier issues or high order volume. To check updated delivery date for you order, you can go to 'My order' section from 'My account' or 'My porfile' Page.
How much will shipping cost?
  • We are providing Free Shipping on all orders.
Can I cancel my order?
  • Your Oder is Cancelable only before being shipped. Once it is shipped, you wont't be able to cancel the order But don't worry - you can refuse to take your order at the time of delivery and we will process the refund once the order is marked Return To Origin (RTO) by our courier partner.

Our Policies

PAYMENT POLICY
  • We accept online orders through the following modes of payment. Visa & MasterCard Debit & Credit cards from select banks in India.
  • Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card) when you make an online transaction using your Credit Card.
  • You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.
  • The Credit Card transaction will appear on your bank statement as a payment to EcoTree Herbal Pvt. Ltd.
  • If the amount has been deducted from your account but you haven’t received a confirmation from us, you can reach out to our customer care team and provide the following information:
    1. Transaction Reference Number. 
    2. Amount debited with registered Email ID 
    3. Date & Time of Transaction.
SHIPPING POLICY
  • The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.
  • Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1-4 business days.
  • The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.
  • If you are ordering our products from a Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 days from the Date of Order.
  • Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.
DELIVERY POLICY
  • Cash on Delivery (COD) option is currently not available for our products. 
  • We take extensive precautions on the safety of the products and its packaging while dispatching it. We pack our products in boxes, where each individual product is wrapped in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
  • If the shipment is tampered or damaged, please do not accept it.
  • Orders placed on the second half of Saturday or Sunday will be dispatched within 48-72 hours.
  • If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via whatsapp call or email within 24 hours of the delivery intimation, wherein you will have to give 48-72 hours to investigate with our courier partners.
  • For all claims regarding shortages or damages must be reported to customer service within 24 hours of the order delivery. 3 working days are required to investigate and review your request. If any shipment is tampered with or damaged, please do not accept it.
  • In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, in your account.
  • We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.
  • We reserve the right to pause deliveries to any part of the country at any time if so warranted.
CANCELLATION POLICY
  • Orders once dispatched are not eligible for cancellation.
  • Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
  • In case of a return or cancellation, the refund shall be initiated post the return of product to us and verification of the product and packing.
RETURN & EXCHANGE POLICY
  • EcoTree Herbal products are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
  • In case of you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to care@ecotreeherbal.com, within 24 hours of the order delivery. We would require 48-72 hours to revert. 
  • Kindly take picture and unboxing video of the damaged/tampered side of the product or package.
  • Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. 
  • You will be eligible for full refund or exchange without incurring any additional charges if it is the case of:
    1. Package has accessories missing.
    2. Wrong product delivery. 
    3. Expired product delivery. 
    4. Damaged or broken bottles/pack.
  • In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return. 
  • Returns will not be accepted if:
    1. The product is damaged.
    2. It is without invoice. 
    3. It is with tampered batch number and price. 
    4. It is without its original packaging.
  • Please do not use the item you have raised a complaint about. 
  • Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
    1. Failure to provide adequate information about the case. 
    2. Failure to provide snapshots of the Invoice, packet and box (if any).
  • Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. Exchange of products due to allergic reactions is not applicable.
REFUND & REPLACEMENT POLICY
  • We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
  •  Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund initiation for online refund to be initiated.
  • In case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund your amount. For Prepaid orders the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.

NOTE TO CUSTOMERS

FAIR USAGE POLICY
We go to extensive lengths for smooth user experience. However, at times we need to be stringent with our policies to serve our customers better. We have noticed that although a vast majority of our customers have genuine concerns, where we are always upfront to support; there are some accounts that abuse our liberal return and exchange policies. These accounts typically return items, choose not to accept our shipments or demand cashback for issues that we are not responsible for. Hence, our regular customers are deprived of the opportunity to purchase these products themselves. To protect the right of our customers, our customer care support team reserves the right to assess, judge and then take the necessary action at their discretion.

IMPAIRMENT & DAMAGES
We take the utmost care and accountability while sending our products to you. Your package is screened and goes through an extensive quality check so that we deliver the best to you. However, if you have received partial, void or damaged items through your order on our website directly, kindly contact the customer service team within 24 hours of the order delivery. Please keep a note of the following:
  1. Do not use the products.
  2. Take proper snapshots of the products.
  3. Keep the invoice copy with you.

CHANGE OF PACKAGING

Packaging, bottles and communications at EcoTree Herbal undergo constant innovation and changes without affecting the formulation and efficacy of the product. These changes are for seamless user experience and comply with government notifications. Presence and placements of symbols or stickers depicting the information regarding the product may vary conforming to government rules and regulations. There can be changes in the placement of sticker and symbol, but please be assured that the product is authentic and untampered.

In our new product packaging policy, we are slowly discarding outer boxes and packing material to be more eco-friendly. So, going forward you may start to receive products without its outer packaging made with paper. This reduced packaging will in no way hamper the authenticity or efficacy of the products. Reducing our carbon footprint takes us one step closer towards a greener future. Thank you for joining our efforts towards environment conservation.

SUSPENDING PROMOTIONS

EcoTree Herbal Pvt. Ltd. reserves the right to cancel any on-going or future promotions, offers, sales, gifts and giveaways on the products without any liabilities.

For any queries feel free to reach out to our customer care team at care@ecotreeherbal who will be happy to clarify your concerns.

Terms Of Service

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The domain name www.ecotreeherbal.com (hereinafter referred to as “Website”) is owned by EcoTree Herbal Private Limited (“EcoTree”), a company incorporated under the Companies Act, 2013.

or the purpose of these terms of use, wherever the context so requires “you”, “yourself”, “client” or “user” or similar terminology are all in use in reference to the individual user of this Website. The terms “we”, “us”, “our”, “ours” shall refer to EcoTree. 
EcoTree provides its services to you subject to the notices, terms, and conditions set forth in this agreement (hereinafter referred to as the “Terms”). In addition, when you use any wwwecotreeherbal.com service, you will be subject to the rules, guidelines, policies, terms, conditions and documents applicable to such service, and they are incorporated into these Terms by this reference. These Terms is formulated in accordance with the Information Technology Act, 2000 read with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. By mere use of the Website, you are contracting with EcoTree and these Terms including the policies represent a binding contract between you and us. Therefore, you should read these Terms carefully before you start to use the Services. EcoTree retains the right to deny access to anyone who we believe has violated any of these Terms. 

ACCESSING, BROWSING OR OTHERWISE USING THIS WEBSITE INDICATES YOUR AGREEMENT TO THESE TERMS, SO YOU ARE ADVISED TO READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.
CHANGES TO THESE TERMS
We reserve the unilateral right to revise these Terms from time to time, and in any case at least once on an annual basis, and at any time and will inform you of a revision of the Terms, via a medium selected by us, at our sole discretion. We will post the new version of these Terms or any policies on this Website and any change or modification to these Terms shall be effective immediately from the date of such upload of the revised Terms on the Website. Your continued use of the Website following the modifications to the Terms and policies constitutes your acceptance of the modified terms and conditions whether or not you have read them and shall be binding on you. For this reason, you are advised to frequently review these Terms, and other policies.
CHANGES TO WEBSITE
In order to optimize and improve your experience, we may update the Website from time to time, and may change the content, display or form at any time without prior notice. We do not guarantee that the Website, or any content provided or displayed on it, will be free from errors or omissions. Further, we are under no obligation to update the Website or any of the content provided on it.
ELIGIBILITY
You must be 18 (eighteen) years or older and capable of entering into a legally binding agreement (as per the Indian Contract Act, 1872) in order to use Website. If you are under 18 (eighteen) years of age, you may use this Website only with the involvement of a parent or guardian. You may not authorize third parties to access any accounts that you have created on the Website. You are responsible for all activity that occurs under the accounts you have created on the Website.
TERMS OF SERVICES
  • Registration and Information: In order to use Website and avail the services, you are required to sign up by creating an account. You must read, agree with and accept all of the terms and conditions contained in these Terms, including our Privacy Policy. You will be responsible for maintaining confidentiality of your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password.
  • During the registration process you are also required to submit your personal information, which may include information relating to your name, age, gender, mobile device, location etc. You agree that the information provided by you upon registration and at all times thereafter will be true, accurate, current, and complete. You agree to maintain and update this information to keep it true, accurate and complete at all times while using Website and availing the services. You also acknowledge that the information you provide, in any manner whatsoever, is not confidential or proprietary and does not infringe any rights of a third party in whatsoever nature. 
  • If you are accessing, browsing, and using the Website or availing the services on someone else’s behalf, you represent that you have the authority to bind that person to all the terms and conditions herein. In the event that the person refuses to be bound as the principal to these Terms, you agree to accept liability for any harm cause by any wrongful use of the Website resulting from such access or use of the Website in whatsoever nature.
  • If you know or have reason to believe that the security of your account has been breached, you should contact us immediately at the ‘Contact Information’ provided on the Website. If we have found a breach or suspected breach of the security of your account, we may require you to change your password, temporarily or permanently block or suspend your account without any liability to EcoTree. 
  • Prohibited Uses: You shall not use the Website for any illegal, unlawful, unauthorized or prohibited purposes including without limitation to posting, sharing or storing any information that (i) that belongs to another person and to which you do not have any right; (ii) is defamatory, obscene, pornographic, paedophilic, invasive of another‘s privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force; (iii) is harmful to children; (iv) infringes any patent, trademark, copyright or other proprietary rights; (v) violates any law for the time being in force; (vi) deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact; (vii) impersonates another person; (viii) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation; (ix) contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource; (x) is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person; (collectively the “Prohibited Uses”). You will comply with all applicable laws, rules and regulations in your use of the Website. In the event you use Website for any Prohibited Uses, we reserve the right to immediately and without notice, suspend/delete your account and ban you from accessing Website in future. 
  • We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms are violated or if we decide, in our sole discretion, that it would be in EcoTree's best interests to do so. You are solely responsible for all contents that you upload, post, email or otherwise transmit via the Website. The information provided to us shall be maintained by us in accordance with our Privacy Policy.
USER CONTENT
  • You retain ownership and sole responsibility for any text, messages, chat communications, billboard postings, software, photos, drawings, graphics, profiles, opinions, ideas, images, videos, audio files or other materials or information posted, uploaded, emailed, transmitted or otherwise made available to the Website by you (collectively “User Content”). Therefore, you are responsible for User Content and you must ensure that you have all the rights and permissions needed to use User Content on the Website. 
  • By using the Website you grant us a worldwide, perpetual, unrestricted, royalty free license to use, reproduce, distribute, modify, adapt, create derivative works, make publicly available, and otherwise exploit User Content, but only for the limited purposes of providing the services to you and as otherwise permitted by our privacy policies. This license continues even after you stop using our Website. You acknowledge that this license includes the right for us to make User Content available to other users of the Website, who may use User Content subject to these Terms.
  • Information Collection and Use: EcoTree Herbal may collect personal information from you, such as your name, contact details, and purchase history, through the Platform. The information obtained will be used to personalize and send relevant SMS/Messages/Promotional communications to enhance your customer experience. Please refer to our Privacy Policy for more details on how we collect, use, and protect your personal information.
  • Consent to Receive Communications: By providing your contact information, such as your phone number or email address, you expressly consent to receiving SMS/Messages/Promotional communications from Wow Skin Science. These communications may include, but are not limited to, promotional offers, product updates, marketing materials, and transactional notifications. 
  • You hereby acknowledge that EcoTree has the right, but not the obligation, in its sole discretion to refuse to post or to remove any User Content and further reserves the right to change, condense, or delete any User Content. You agree not to provide User Content that is defamatory, grossly harmful, blasphemous, paedophilic, invasive of another’s privacy, ethnically objectionable, disparaging, relating or encouraging money laundering, gambling, libellous, hateful, racist, violent, obscene, pornographic, unlawful or otherwise offensive, as determined by EcoTree, in its sole discretion, whether or not such material is protected by law. EcoTree may, but shall not be obliged to review, monitor or remove User Content, at its sole discretion and at any time and for any reason, without notice to you. 
  • EcoTree does not endorse or control the User Content transmitted or posted on the Website and therefore, accuracy, integrity or quality of User Content is not guaranteed byEcoTree. You understand that by using the Website, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will EcoTree be liable in any manner whatsoever for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content. You hereby waive all rights to any claims against EcoTree for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content. 
  • You can remove your content by deleting it, however in certain circumstances User Content may not be completely removed, and copies of User Content may continue to exist on the Website. We are not responsible or liable for the removal or deletion of (or failure to remove or delete) any of User Content.

TERMINATION

These Terms are effective unless and until terminated by either you or EcoTree.
  • You agree that EcoTree, in its sole discretion, for any or no reason, and without penalty or notice, may suspend or terminate your account (or any part thereof) or your use of the Website at any time.
  • You agree that any termination of your access to the Website or any account you may have or portion thereof may be without prior notice, and you agree that EcoTree will not be liable to you or any third party for any such termination.
  • Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies that EcoTree may have at law or in equity. 
  • Upon termination for any reason of the Terms by either you or EcoTree, you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under the Terms of Use or otherwise. Any such termination of these Terms shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under these Terms.

DISCLAIMER OR WARRANTY AND LIMITATION OF LIABILITY

  • The Website is presented “as is” and “as available” basis without any warranty or condition, express, implied or statutory. Neither we nor our affiliates, partners, directors, employers, agents, licensors or suppliers make any representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or this Website or any of the content, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable. 
  • You agree that in no event will EcoTree or its affiliates, directors, employees, agents, licensors, partners, suppliers be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to:
    1. These Terms;
    2. The Website; or
    3. Your use or inability to use the Website.
  • In no event will EcoTree or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers' total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to:
    1. These Terms;
    2. The Website;
    3. Your use or inability to use the Website; or
    4. Any other interactions with EcoTree,
  • Howsoever caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed the amount paid by you, if any, for using the portion of the Services or Website. 
  • In no event will EcoTree or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers be liable to you for any losses, damage, liabilities, and causes of action arising out of any act, omission or negligence to which you contributed. 
  • EcoTree does not warrant that the access or usage of the Website will be uninterrupted, timely, secure, or error-free. 
  • EcoTree does not warrant that the results that may be obtained from the use of the Website will be accurate or reliable. 
  • You agree that no claims or action arising out of, or related to, the use of the Website or these Terms may be brought by you more than 1 (one) year after the cause of action relating to such claim or action arose. If you have a dispute with us or are dissatisfied with the Website, termination of your use of the Website is your sole remedy. We have no other obligation, liability, or responsibility to you. 
  • Health Disclaimer. The products on the Website are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, taking medication, or have a history of heart conditions, we suggest that you should consult with a physician before using any of our products. The results on all products available on the Website are not typical and not everyone will experience these results.

INDEMNIFICATION

You agree to defend, indemnify and hold EcoTree and its affiliates, contractors, employees, officers, directors, agents and third party partners harmless from any and all claims, losses, damages, liabilities, costs and expenses, including without limitation, legal fees and expenses, caused by or arising out of claims based upon your actions or inactions or related to your use or misuse of the Website, any violation of these Terms or any of the covenants made by you herein, which may result in any loss or liability to EcoTree or any third party.

INTELLECTUAL PROPERTY RIGHTS

All material and content on the Website, including images, illustrations, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is our property, or the property of our affiliates or content suppliers, and is protected by Indian and international intellectual property law, including copyright, authors’ rights, database rights laws, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. The compilation of all content on Website is our exclusive property, and is protected by laws of India and international copyright and database right laws. All software used on Website is also our exclusive property, or the property of our affiliates or software suppliers, and is protected by Indian and international copyright, authors’ rights law and other intellectual property rights. You hereby agree to not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of EcoTree, modification of the materials, use of the materials on any other web site or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited.

Nothing in these Terms should be construed as conferring any right in or license to EcoTree's or any third party’s intellectual rights.

LICENSE TO USE WEBSITE

  • We grant you a limited license to access and make personal use of Website, but not to modify it, or any portion of it, except with our written consent. This license does not include any resale or commercial use of the Website or its contents; any derivative use of the Website or its contents; any downloading or copying of account information for the benefit of another user, or any use of data mining, robots or similar data gathering and extraction tools.
  • Website or any portion thereof (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without our express written consent.

PRIVACY

By using the Website, you agree to our Privacy Policy www.ecotreeherbal.com the terms of which are incorporated into, and form a crucial part of, these Terms. Our Privacy Policy sets out the terms on which we process any personal or financial data we collect from you, or that you provide to us. Our Privacy Policy shall also apply to your use of Website and by using Website, you consent to such processing and you warrant that all data provided by you is accurate.

PRICES AND AVAILABILITY OF PRODUCTS

  • Without limiting the generality of Clause 14 (Cancellations, Refunds and Returns), if a product/ service is listed at an incorrect price or with incorrect information due to any technical error, EcoTree shall have the right, at it sole discretion, to refuse or cancel any orders placed for that product/service, unless the product has already been delivered or the service already been availed by you. In the event that an item is wrongly priced, EcoTree may, in its sole discretion either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been delivered and the services availed, your offer will not be deemed accepted and EcoTree will have the right to modify the price of the product/service and contact you for further instructions using the contact details provided by you.
  • We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
  • Prices and availability of the products and service provided or offered on the Website are subject to change without prior notice and at the sole discretion of EcoTree and EcoTree may revise and cease to make available any product/service at any time.

GOVERNING LAW AND JURISDICITON

These Terms are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of courts in Bangalore, India.

GRIEVANCE OFFICER

The name and contact details of Our Grievance Officer are as follows:

Grievance Officer: Mr. Prasad Baoney

Contact info: +91-94254-15541

E-mail at: care@ecotreeherbal.com

 The Grievance Officer can be contacted to report abuse, or to complain against any content hosted, transmitted, published, updated or shared on Website.

Privacy Policy

EcoTree Herbal Private Limited has created this web site Privacy Policy in order to demonstrate that it is committed to implementing measures designed to protect the privacy of those using our services and accessing this website www.ecotreeherbal.com . This Privacy Policy is formulated in accordance with the Information Technology Act, 2000 (“IT Act”) read along with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Date or Information) Rules, 2011 (“IT Rules”).

The domain name www.ecotreeherbal.com (hereinafter referred to as “Website”) is owned by EcoTree Herbal Pvt. Ltd. a company incorporated under the Companies Act, 2013 with its registered office at 167-168 Prikanco Colony, Flat No. 203, Sukhnivas Appartment, 452009 Indore MP, India.

Throughout this document, “we”, “us”, “our”, “ours” refer to EcoTree. The terms “client”, “user”, “you”, “your” and “yourself” or similar terminology are all in use in reference to the individual user of this Website.
INFORMATION WE MAY COLLECT
HOW WE COLLECT INFORMATION
EcoTree may use any number of tools to collect information about you, your computer access points, mobile devices, and the web browser that you use to connect to our Website or digital applications. For example, “cookies” are text files that we place on your computer or mobile device when you visit our Website. We may use cookies to personalize your interactions with our Website. You do not have to accept our cookies and you may set your browser to restrict their use and you may delete them after they have been placed on your computer or mobile devices. If you do not accept or delete our cookies, our Website may take more time to work, or may not function properly. Effective consent may be provided by using your browser settings, as long as you take positive action. Before using our Website, you are advised to check your current browser settings to ensure that the settings reflect your consent for EcoTree to place cookies on your devices.

EcoTree may also collect additional information from your web browser each time you visit our Website. We may collect information about the pages that you visit and the time spent on each web page or area of the Website, the promotions or advertisements that you click on, and other actions that you take while using our Website. This information may include your Internet Protocol (“IP”) address, the type of browser, the time that your browser was used to access our Website, and the referring web site’s address.

 Our Internet service providers may also use other standard web-based technologies to analyze your movements while accessing our Website. The technologies include web “beacons,” “pixel tags,” and “clear gifs.” These technologies help us ascertain the effectiveness of our product and service campaigns and marketing programs, allow us to customize the services offered on or through our Website, and help determine the best use for our Website’ content, and product and service offerings. Some of this information, including the IP address, may be stored on our Internet service provider’s server logs, and may be available for extended periods of time.
CHOICE
EcoTree allows you to choose (opt out) whether your information is to be disclosed to a non-related third party for purposes other than EcoTree related communications, business or services. For sensitive personal information, e.g., financial information, EcoTree will give individuals the opportunity to explicitly (opt in) consent to the disclosure of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. EcoTree shall treat sensitive personal information received from an individual the same as the individual would treat it.

For Users in India. You have the right to withdraw your consent to the use, disclosure or transfer of your information. However, in such event we reserve the right to refuse or limit your access and use of our Website and any of their features, including the services offered by us. You also have the right to update or correct your information provided to us and the right to opt out of providing us information. You may exercise such rights by communicating the same to our Privacy/Grievance Officer using the contact details given in this Privacy Policy.

The information contained on our Website is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website or the information, products, services, or related graphics contained on our Website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of EcoTree. We have no control over the nature, content or availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION
At times EcoTree may use the services of independent companies to provide certain services to you, including, without limitation, website hosting services, credit card processing, product promotions, order processing and shipping services, and visitor surveys. EcoTree may share your personal information with the Internet service providers as appropriate under our business models. We do not share personally identifiable information with non-related third parties without your consent, except to the extent necessary to complete your request for products and services offered through our Website.

EcoTree may use your personal information to contact you via mail, e-mail, landline or mobile device in order to give you updates about Bodycupid’s special events, new services, payment confirmations, current information regarding our products, or other promotions that may be of interest to you. We also use return e-mail addresses to answer the e-mail we receive from you. Your e-mail address will not be shared with non-related third parties for use with their direct marketing programs, other than to comply with applicable laws. We may also use your IP address, or unique devices identification numbers to help protect EcoTree and our Internet service providers from fraud.

Additional uses of your non-personal and personal information will allow us to tailor products and services specific to your needs, to help organize and manage our relationship with you or your business, to conduct business, to provide you with customer and guest support, to perform functions that are described to you at the time of collection, and to enforce our Website’s Terms of Use. We reserve the right to provide non-personal identifying information, such as aggregate data, to third parties.

EcoTree may also disclose your personal information as is necessary to: (a) comply with a subpoena or court order; (b) cooperate with law enforcement or other government agencies; (c) establish or exercise our legal rights; (d) protect the property or safety of our company and employees, contractors, vendors, suppliers, and customers; (e) defend against legal claims; (f) help with internal and external investigations; or (g) as otherwise required by law or permitted by law. We may disclose your information in connection with the sale or merger of a Bodycupid or any transaction that involves the sale or assignment of some or all of our assets.
DISPOSAL OF PERSONAL INFORMATION
We will only use your Personal Information for those purposes and will make sure that your privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Information that is no longer needed.
DATA STORAGE AND SECURITY
EcoTree implements a variety of security measures to maintain the safety of your personal information when you place an order. These security measures include: (i) password protected directories and databases to safeguard your information, (ii) SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.

EcoTree makes reasonable efforts to ensure that our Internet service providers have implemented physical, electronic, and procedural security measures to assist with safeguarding your personal information, and to help protect against unauthorized access and disclosure. Your information collected by us is stored on our systems in India and/or outside the territory of India, by us or our subsidiaries, group companies, affiliates, vendors, suppliers and subcontractors. By providing information to us in any manner including accessing our Website, you consent to such storage of information as contemplated herein. Notwithstanding our efforts, the Internet has inherent security risks. EcoTree cannot promise, and you should not expect, that your personal information, personal searches, and other communications will always remain secure. You should take care with regard to how you handle and disclose your personal information or any username or password that you are required to use to access services on our Website.
CHILDREN AND DATA COLLECTION
Our Website is directed to be used by adults only and our Website’s content is not directed toward collecting information from anyone who is under the age of 18 (eighteen). We do not knowingly collect personal information from children or minors. If EcoTree or its Internet service providers become aware that a child or minor has provided us with personal information without parental consent, that information will be deleted from our databases. If you have questions about personal information that may have been submitted by a child, please email us at care@ecotreeherbal.com.
ACCESS TO AND MODIFICATION OF THE INFORMATION COLLECTED
EcoTree Herbal, Attn: Mr. Prasad Baoney, Privacy/Grievance Officer
Contact info: +91-94254-15541
E-mail at : care@ecotreehrbal.com

DATA INTEGRITY
EcoTree will only process personal information and sensitive personal information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by you.
ENFORCEMENT
EcoTree uses a self-assessment approach to assure compliance with this Privacy Policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, by our privacy principles. We encourage interested persons to raise any concerns using the contact information provided and we will investigate and attempt to resolve any complaints or disputes regarding the use and disclosure of personal information and sensitive personal information in accordance with the principles.
GENERAL INFORMATION AND PRIVACY SUPPORT CONTACT
EcoTree may update this Privacy Policy from time to time, and you should take the time to review it each time that you visit our Website. By using our Website or providing us with personal information or sensitive personal information after we update this Privacy Policy, you agree to this Privacy Policy as revised. Bodycupid is committed to protecting your personal privacy. If you have questions or comments about our efforts to protect your personal privacy, or if you require additional information EcoTree's privacy commitment, please contact our Grievance Officer.

Call us

EcoTree Herbal, Attn: Mr. Prasad Baoney, 
Contact info: +91-94254-15541
MON-FRI: 10am to 9pm PT 
SAT-SUN: Holiday

E-mail us

📧 care@ecotreeherbal.com